OverviewOur refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Flammable liquids or gases
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about your refund.
Once a refund is processed, a credit will automatically be applied to your credit/debit card or original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
ExchangesWe are happy to exchange any item for you, provided they’ve not been used. If you have further queries regarding exchanges or your order, send us an email at email@example.com or get in touch via our resolutions hotline +447876029865
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returnsTo return your product, please follow the instruction on the slip attached with your purchase or refer to your email
Depending on your location, the time it may take for your exchanged product to reach you may vary.